Privacy Policy – JOINFLEXORA
FLEXORA LTD
Welcome to joinflexora.com. Protecting your personal data is important to FLEXORA LTD (Company Number: 17117724). This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.
1. Data Controller
FLEXORA LTD
Address:
2 Frederick Street
Kings Cross
London WC1X 0ND
UNITED KINGDOM
Company Number: 17117724
Phone: +44 7864 185374
Email: support@joinflexora.com
Website: https://joinflexora.com
2. Data We Collect
We may collect and process the following categories of personal data:
• Identity data: first name, last name, email address, postal address (if provided)
• Billing/payment data: information necessary for payment processing (e.g., transaction references). We do not store full bank card numbers
• Technical data: IP address, browser type, pages visited, log data
• Communication data: messages sent via contact forms or support emails
• Cookies and tracking technologies: identifiers and usage data to improve the website
3. Purposes & Legal Bases
We process your data for the following purposes:
• Service delivery and order management (contract performance)
• Payment processing and fraud prevention (contract performance / legitimate interest)
• Customer support (contract or consent depending on context)
• Website improvement and analytics (legitimate interest)
• Legal obligations compliance (e.g., accounting)
• Marketing communications (only with your explicit consent)
You may withdraw your consent for marketing at any time.
4. Cookies
We use cookies to ensure website functionality, remember your preferences, and analyze usage.
You can configure your browser to refuse cookies, although some features may not function properly.
5. Third Parties & Transfers (including Stripe)
We use trusted third-party providers for hosting, payments, email delivery, analytics, and security.
• Payments: processed via Stripe (or similar providers). Transaction data may be shared with them. We do not store full card details
• Hosting & infrastructure: technical data hosted by our providers
• Email & support tools: for communication and customer service
These providers may be located outside the UK/EEA. When transferring data internationally, we implement appropriate safeguards (e.g., standard contractual clauses).
6. Data Retention
We retain your data only as long as necessary:
• Billing/transaction data: typically 6 to 10 years (legal obligations)
• Account/contact data: while your account is active or necessary for business purposes
• Technical/log data: usually 6 to 24 months
7. Security
We implement reasonable technical and organizational measures to protect your data, including encryption, restricted access, and backups.
However, no internet transmission is completely secure.
8. Your Rights
Under UK GDPR (and GDPR where applicable), you have the right to:
• Access your data
• Correct inaccurate data
• Request deletion (subject to legal/contractual limits)
• Restrict processing
• Object to certain processing (e.g., marketing)
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority (e.g., ICO in the UK)
To exercise your rights:
support@joinflexora.com
We respond within legal deadlines (usually within 1 month).
9. Children
Our services are not intended for children under 16.
If we become aware that we have collected data from a minor without parental consent, we will delete it.
10. Policy Updates
We may update this policy at any time. The current version will always be dated at the top of the page.
In case of significant changes, we will notify you via email or website notice.
11. Contact
For any questions or requests regarding your personal data:
Email: support@joinflexora.com
Phone: +44 7864 185374
Address:
2 Frederick Street
Kings Cross
London WC1X 0ND
UNITED KINGDOM
12. Information for Stripe (Quick Summary)
• Data Controller: FLEXORA LTD (17117724)
• Website: https://joinflexora.com
• Payments processed via: Stripe (no full card storage)
• Main purposes: contract execution, payments, support, fraud prevention
• Legal bases: contract, legitimate interest, consent (marketing)
• International transfers: possible with appropriate safeguards