General Terms and Conditions of Sale – JOINFLEXORA
joinflexora.com
A brand of FLEXORA LTD
Company Number: 17117724
Last updated: March 22, 2026
1. Preamble
These Terms and Conditions of Sale (T&Cs) govern the sale of services on the website https://joinflexora.com, operated by:
FLEXORA LTD
2 Frederick Street
Kings Cross
London WC1X 0ND
UNITED KINGDOM
Email: support@joinflexora.com
Phone: +44 7864 185374
By ordering a service on our website, you accept these T&Cs without reservation.
2. Services Offered
FLEXORA LTD provides:
• Online personal coaching (Workout plans, Nutrition plans)
• Individual or group remote support
• Personal development programs
• Educational digital content (videos, documents, exercises, etc.)
All services are provided online only and delivered electronically or via video calls.
3. Orders
3.1 Process
The customer selects a service, fills in their details, and completes payment through a secure platform (e.g., Stripe).
3.2 Confirmation
An order confirmation is sent by email. The contract is concluded upon receipt of payment.
3.3 Order Refusal
We reserve the right to refuse an order in case of:
• Non-payment
• Abusive or fraudulent behavior
• Clear incompatibility between the service and the client’s needs
4. Pricing and Payment
Prices are indicated in GBP (£) or EUR (€) depending on your location.
VAT may not be applicable depending on the company’s tax status under UK regulations.
Payments are made online via a secure platform (e.g., Stripe).
No banking data is stored by us.
5. Delivery of Services
Services are delivered:
• Via video calls (Zoom, Google Meet, etc.) based on scheduling
• Through online access or email delivery (digital content)
The customer must verify the accuracy of their information before confirming the order.
No refunds will be granted in case of input errors.
6. Right of Withdrawal
Personalized Coaching
• No right of withdrawal once the session has started or the content has been delivered (customized and digital services)
• Cancellation with full refund is possible if made at least 24 hours before the first session
Digital Content
• No refunds after access has been granted, in accordance with UK/EU regulations, as the customer agrees to immediate execution and waives their right of withdrawal
Please refer to our Refund Policy for more details.
7. Customer Obligations
The customer agrees to:
• Provide accurate information
• Respect booking conditions
• Not distribute, share, or resell content
• Maintain respectful behavior toward the coach
8. Liability
FLEXORA LTD shall not be held liable for:
• Misuse of the advice provided
• Failure to achieve the expected results (coaching is guidance, not a guarantee of success)
• Any indirect or non-material damages
9. Intellectual Property
All content provided is protected by copyright.
The customer is granted a personal, non-transferable right of use.
Any reproduction or distribution without authorization is strictly prohibited.
10. Personal Data
The processing of personal data is governed by our Privacy Policy.
You may exercise your rights at any time by contacting:
support@joinflexora.com
11. Complaints and Dispute Resolution
For any complaints, you can contact us at:
support@joinflexora.com
We commit to responding within 10 business days.
In case of dispute, and if no amicable solution is found, you may refer to a mediator or competent courts.
12. Applicable Law
These T&Cs are governed by UK law.
Any dispute shall fall under the jurisdiction of the competent courts of the United Kingdom, unless otherwise required by law.
13. Changes to the T&Cs
FLEXORA LTD reserves the right to modify these T&Cs at any time.
The applicable version is the one in effect at the time of the order.